Andrea Lal
About Andrea Lal
Andrea Lal is a Business Operations Manager with a strong background in customer enablement and business operations. She has worked at Clio and Bench Accounting, and holds a Bachelor of Science from Towson University, along with ongoing studies in Project Management at UBC Sauder School of Business.
Current Role at Clio
Andrea Lal serves as the Business Operations Manager at Clio, a cloud-based legal technology company, since 2022. In this role, she focuses on enhancing operational efficiency and driving business results. Her responsibilities include overseeing various business processes and collaborating with teams to improve customer experience. Her experience at Clio spans multiple roles, providing her with a comprehensive understanding of the company's operations.
Previous Experience at Clio
Andrea Lal has held several positions at Clio, a legal practice management software provider. She worked as a Senior Customer Support Specialist from 2015 to 2016, where she developed her customer service skills. She then transitioned to the role of Partnerships Coordinator from 2016 to 2018, focusing on building strategic partnerships. Following that, she served as the Customer Enablement Team Lead from 2018 to 2021, emphasizing customer success and support.
Education and Expertise
Andrea Lal studied at Towson University, where she earned a Bachelor of Science in Exercise Science from 2008 to 2012. She is currently pursuing a Certificate in Project Management at the UBC Sauder School of Business, which she began in 2021 and is expected to complete in 2023. This educational background supports her roles in business operations and customer enablement, equipping her with essential skills for managing projects and teams.
Professional Background
Before her tenure at Clio, Andrea Lal worked at Bench Accounting as the Manager of Client Onboarding from 2021 to 2022, where she managed client integration processes. She also worked at lululemon athletica as a Key Leader from 2013 to 2015, focusing on team leadership and customer engagement. Additionally, she served as a Softball Clinic Coach at Towson University from 2008 to 2012, demonstrating her commitment to mentorship and coaching.
Focus on Customer Experience
Andrea Lal has a strong focus on creating a world-class customer experience, which is a key aspect of her professional passion. Her roles in customer support and enablement have allowed her to develop strategies that enhance customer satisfaction and engagement. She is recognized for her ability to collaborate with teams to drive positive outcomes for both the company and its clients.