Andy Von Schellwitz
About Andy Von Schellwitz
Andy Von Schellwitz is a Customer Support Specialist at Clio, with a diverse background in customer service and management across various industries. He has held positions at College Pro, Hy's of Canada, and Encorp Pacific, and has academic qualifications in Kinesiology and Geography from Capilano University and the University of British Columbia.
Current Role at Clio
Andy Von Schellwitz has been working as a Customer Support Specialist at Clio since 2021. Clio is a cloud-based legal technology company that provides solutions for law firms. In this role, he focuses on assisting clients with their inquiries and ensuring they have a positive experience with the software. His background in customer service enhances his ability to address client needs effectively.
Previous Experience in Customer Support
Before joining Clio, Andy held various customer support roles. He worked as a Customer Relations Specialist at Encorp Pacific (Canada) - Return-It for seven months in 2020 to 2021. Prior to that, he served as a Customer Service Representative at TD from 2012 to 2015. These positions helped him develop strong communication skills and a customer-focused approach.
Management Experience at College Pro
Andy served as a Franchise Manager at College Pro from 2017 to 2019, overseeing operations in North Vancouver and Burnaby. His responsibilities included managing staff and ensuring customer satisfaction. He also held a similar position for seven months in Victoria in 2015. His management experience contributed to his understanding of business operations and team leadership.
Educational Background
Andy studied at Capilano University, where he earned a Diploma in Kinesiology and Exercise Science from 2009 to 2011. He furthered his education at The University of British Columbia, obtaining a Bachelor's degree in Geography with a focus on Environment and Sustainability from 2016 to 2018. His academic background provides him with a solid foundation in health and environmental issues.
Entrepreneurial and Leadership Skills
Throughout his career, Andy has successfully run three businesses, achieving record-setting staff retention and 100% customer satisfaction. His experiences in entrepreneurship and leadership have equipped him with skills in finance, management, and customer relations. He combines these experiences to connect with individuals who share similar interests in business and sustainability.