Ashish Sharma
About Ashish Sharma
Ashish Sharma is a Customer Success Leader at Clio, specializing in enhancing customer satisfaction and growth in the legal technology sector. He has extensive experience in client management and team leadership across various roles in different companies.
Work at Clio
Ashish Sharma currently serves as a Customer Success Leader at Clio, a cloud-based legal technology company, since 2023. His role is based in Vancouver, British Columbia, Canada, where he works on-site. Prior to this position, he was a Senior Customer Success Manager at Clio for three months in 2022. In his current role, he focuses on enhancing customer satisfaction and developing strategic relationships to grow the customer base.
Previous Experience
Before joining Clio, Ashish Sharma held various positions at TT Consultants, where he worked from 2011 to 2022. His roles included Technology Analyst, Senior Tech Analyst, AVP - Enablement, and Vice President - Retention | R&D. He also worked at KPMG as a Manager from 2021 to 2022 and served as a Client Account Manager at TT Consultants from 2013 to 2014. Additionally, he worked at Wipro Infotech as a Computer Network & Security Specialist in 2011.
Education and Expertise
Ashish Sharma earned a Bachelor of Technology (BTech) in Electrical, Electronics, and Communications Engineering from Punjab Technical University from 2007 to 2011. He also holds a Post Graduate Diploma in Patent Law from the National Academy of Legal Studies & Research (NALSAR) University Hyderabad, completed from 2015 to 2016. His expertise lies in LegalTech, particularly in SaaS and B2B environments.
Skills and Competencies
Ashish Sharma possesses strong skills in client acquisition, onboarding, and retention. He is adept at upselling and cross-selling, utilizing innovative problem-solving and excellent communication skills to manage multiple customer accounts and handle escalations. His experience includes leading cross-functional teams, which consist of customer success managers, R&D, team leads, IP experts, account managers, and sales teams.