Ashley Hanson
About Ashley Hanson
Ashley Hanson is the Team Lead for Customer Support in Legal Content at Clio, where she has worked since 2017. She has a background in hospitality and business management, with previous roles at Sodexo and Bon Appétit Management Company.
Current Role at Clio
Ashley Hanson serves as the Team Lead for Customer Support in Legal Content at Clio, a cloud-based legal technology company. She has held this position since 2017, contributing to the company's customer support strategies and enhancing the legal content services offered to clients. Her role involves overseeing the support team and ensuring that clients receive effective assistance related to legal content.
Previous Experience in Customer Support and Management
Before joining Clio, Ashley worked at Lawyaw, where she gained over four years of experience in a startup environment. She played a significant role in the transition and integration process when Lawyaw was acquired by Clio in September 2021. Prior to her time at Lawyaw, she held positions at Bon Appétit Management Company as a Front of House Manager and at Sodexo as a Retail Manager, both in the San Francisco Bay Area.
Educational Background
Ashley Hanson has a diverse educational background. She studied Hospitality Management with an emphasis in Restaurant Management at Victoria University, where she earned her Bachelor's Degree in 2010. She then pursued further education at San Francisco State University, obtaining a Bachelor of Science in Hospitality/Tourism Management from 2006 to 2011. Additionally, she attended City College of San Francisco, where she achieved an Associate’s Degree in Floriculture/Floristry in 2017.
Specialization in Customer Support
Ashley specializes in customer support for legal content, leveraging her extensive background in business management and hospitality. Her experience in managing customer interactions and support processes allows her to effectively address client needs and enhance the overall customer experience within the legal technology sector.