Billy Yu
About Billy Yu
Billy Yu is a Customer Support Team Lead at Clio - Cloud-Based Legal Technology, where he has worked since 2022. He has extensive experience in customer support, having held various roles at Clio and previously at Top Producer Systems and NCIX.com.
Current Role at Clio
Billy Yu serves as the Customer Support Team Lead at Clio, a cloud-based legal technology company. He has held this position since 2022, where he oversees the customer support team, ensuring effective communication and resolution of client inquiries. His leadership role involves managing team performance and enhancing customer satisfaction.
Previous Experience at Clio
Prior to his current role, Billy Yu worked at Clio as a Senior Customer Support Specialist from 2021 to 2022. He also served as an Intermediate Customer Support Specialist from 2019 to 2021. During his time at Clio, he contributed to improving customer service processes and supported clients in navigating the company's legal technology solutions.
Experience at Top Producer Systems
Billy Yu worked at Top Producer Systems as a Technical Support Tier 2 from 2013 to 2019. In this role, he provided technical assistance and support to customers, helping them resolve issues related to the company's products. His six years of experience at Top Producer Systems equipped him with valuable skills in customer service and technical support.
Early Career at NCIX.com
Billy Yu began his career as an RMA Technical Support Specialist at NCIX.com from 2010 to 2013. In this position, he handled return merchandise authorizations and assisted customers with technical inquiries. This role laid the foundation for his future work in customer support and technical assistance.