Brian Nguyen
About Brian Nguyen
Brian Nguyen is a Customer Support Specialist at Clio, where he has worked since 2020. He has previous experience in customer service roles at Article and CaseWare International Inc., and he holds a Certificate of Design in Graphic Design from the Art Institute of Vancouver.
Work at Clio
Brian Nguyen has been employed at Clio, a cloud-based legal technology company, as a Customer Support Specialist since 2020. In this role, he collaborates with Technical Escalations, Product, and Customer Success teams to address complex technical product issues. He plays a significant role in enhancing the company's knowledge base by ensuring quality and providing coaching on self-serve resources. Additionally, he has developed and delivered advanced queue training programs for the customer support team, contributing to the overall efficiency and effectiveness of the support operations.
Previous Experience in Customer Support
Before joining Clio, Brian Nguyen worked as a Customer Care Representative at Article from 2019 to 2020 for a duration of four months. Prior to that, he served as a Customer Service Representative at CaseWare International Inc. from 2018 to 2019 for one year in the Toronto, Canada area. These roles provided him with foundational experience in customer support and service, equipping him with skills that he applies in his current position.
Education and Expertise
Brian Nguyen studied at the Art Institute of Vancouver, where he focused on Graphic Design and earned a Certificate of Design. His education spanned from 2014 to 2016, providing him with a strong foundation in design principles. This background may contribute to his ability to communicate effectively and create user-friendly resources in his current role in customer support.