Bronwyn Larsen
About Bronwyn Larsen
Bronwyn Larsen is a Senior Customer Insights Researcher at Clio, specializing in digital anthropology and customer experience. With a diverse background in qualitative and quantitative research, she has contributed significantly to customer insights strategies across various departments.
Current Role at Clio
Bronwyn Larsen serves as a Senior Customer Insights Researcher at Clio, a cloud-based legal technology company, since 2021. In this role, she focuses on integrating customer feedback into product development through participation in cross-functional teams. Her contributions include the development of customer insights strategies that are implemented across multiple departments, enhancing the overall customer experience.
Previous Experience in Research
Before joining Clio, Bronwyn Larsen held several research positions. She worked as a Customer Experience Researcher at Clio from 2019 to 2021, where she contributed to understanding customer needs. Prior to that, she was a Qualitative Researcher at FCV Interactive from 2015 to 2016 and also served as a Consultant in UX & Design Research at Spatial Research & Design in 2018. Her experience spans both qualitative and quantitative research methodologies.
Educational Background
Bronwyn Larsen earned her Master's Degree in Digital Anthropology from UCL, studying from 2013 to 2014. She also holds a Bachelor's Degree in Anthropology and Geography from McGill University, where she studied from 2009 to 2012. Her educational background provides a strong foundation for her expertise in customer insights and digital anthropology.
Expertise in Customer Insights
Bronwyn Larsen has developed expertise in digital anthropology, which she applies to enhance customer experience and inform business strategies. She engages in continuous learning to stay updated with the latest trends in customer insights, ensuring her methodologies remain relevant and effective in a rapidly changing environment.
Contributions to Customer Insights Strategies
At Clio, Bronwyn Larsen has contributed significantly to the development of customer insights strategies. Her work involves collaborating with various departments to ensure that customer feedback is effectively integrated into product development processes. This collaborative approach aims to improve the overall customer experience and drive business success.