Calvin Cheng
About Calvin Cheng
Calvin Cheng is a Customer Account Manager at Clio, specializing in cloud-based legal technology. He holds degrees in Culinary Arts and Business Administration and has extensive experience in customer success and project management.
Work at Clio
Calvin Cheng has been employed at Clio, a cloud-based legal technology company, as a Customer Account Manager since 2022. In this role, he focuses on managing customer relationships and ensuring that clients derive maximum value from their investments in Clio's services. His responsibilities include advocating for customers and addressing their needs effectively to enhance their overall experience with the platform.
Education and Expertise
Calvin Cheng holds an Associate’s Degree in Culinary Arts from The Culinary Institute of America. He further pursued his education in Culinary Arts Management, earning a Bachelor’s Degree from the same institution. Additionally, he studied at York University, where he obtained a Bachelor’s Degree in Business Administration. His educational background equips him with a diverse skill set that includes project management, data analysis, and software development.
Professional Background
Calvin Cheng has a varied professional history. Prior to his current role at Clio, he worked as a Customer Success Manager at Autohost for 11 months in 2021. He also served as an Implementation Consultant at TouchBistro from 2018 to 2021. Earlier in his career, he was a Data Analyst at HelloFresh from 2017 to 2018 and worked as a Restaurant Manager at Eataly for one year from 2012 to 2013. His experiences span multiple industries, including technology and hospitality.
Achievements in Customer Success
Calvin Cheng is recognized for his proactive approach to customer success. He is known for maintaining a positive attitude when faced with challenges. His interest lies in leading customer relationships and acting as an advocate for clients, helping them to realize the full business value of their investments. He actively seeks opportunities to collaborate with cross-functional teams to identify and resolve roadblocks, contributing to overall customer satisfaction.