Carlos C.
About Carlos C.
Carlos C. is a Customer Success Manager with extensive experience in onboarding, customer journey, technical support, and relationship management strategies. He currently works at Clio, having previously held similar roles at Epiphan Video and Soluno, and has a background in compliance editing and business development.
Current Role at Clio
Carlos C. serves as a Customer Success Manager at Clio, a cloud-based legal technology company. He has been in this role since 2023, working remotely. His responsibilities include empowering legal professionals to maximize the benefits of Clio's innovative solutions. He focuses on onboarding, customer journey, technical support, and relationship management strategies to enhance client satisfaction.
Previous Experience in Customer Success
Prior to his current position, Carlos worked as a Customer Success Manager at Epiphan Video for seven months in 2022. He also held a similar role at Soluno from 2022 to 2023, where he contributed to improving customer experiences. His extensive background in customer success positions him as a knowledgeable resource in client engagement and support.
Background in Compliance and Business Development
Carlos has a diverse professional background that includes working as a Compliance Editor at Anuvu from 2020 to 2021. He also served as a Business Development Specialist at the Business Development Centre in Canada from 2011 to 2013. This experience has equipped him with skills in compliance, business strategy, and client relations.
Educational Qualifications
Carlos holds a degree in Mass Media with an emphasis on Audiovisual Production from Pontificia Universidad Javeriana, which he completed from 2000 to 2005. He furthered his education at George Brown College in Events and Meeting Management, earning a diploma in 2009. Additionally, he studied Real Estate at OREA - Ontario Real Estate College and Dubai Real Estate Institute, obtaining licentiate degrees in 2013 and 2015, respectively.
Skills and Specializations
Carlos specializes in onboarding, customer journey, technical support, and relationship management strategies. He has a strong interest in technology, video production, and web development. His experience includes working with high-profile clients, such as Walmart and the UAE Royal Family, which highlights his capability in managing significant client relationships.