Cliodhna Gilligan
About Cliodhna Gilligan
Cliodhna Gilligan is a Customer Success Specialist currently working at Clio since 2021. She has a diverse background in customer success and marketing, with previous roles at Kroll, Ex Ordo, and Wayfair, among others.
Current Role at Clio
Cliodhna Gilligan serves as a Customer Success Specialist at Clio, a cloud-based legal technology company. She has held this position since 2021, contributing to the company's mission of providing innovative solutions for legal professionals. In her role, she focuses on ensuring customer satisfaction and enhancing user experience with Clio's products.
Previous Experience in Customer Success
Before joining Clio, Cliodhna worked as a Customer Success Manager at Ex Ordo from 2020 to 2021. In this role, she was responsible for managing client relationships and ensuring successful implementation of the company's services. Her experience in customer success roles has equipped her with skills in client engagement and support.
Background in Marketing
Cliodhna has a diverse background in marketing, having worked as a Digital Marketing Executive at Kroll from 2016 to 2017 and as a Marketing Assistant at Dubarry of Ireland from 2014 to 2015. Additionally, she held a Marketing Executive position at Bentley Productions for two months in 2015. These roles provided her with foundational marketing skills that complement her customer success expertise.
Educational Qualifications
Cliodhna holds a Bachelor of Commerce (B.Com.) degree from the National University of Ireland, Galway, which she completed from 2010 to 2013. She furthered her education by obtaining an MSc in Marketing Practice from the same university in 2015. Additionally, she achieved a Certificate from PCI College between 2021 and 2022, enhancing her professional qualifications.
Experience in Community Engagement and Employee Engagement
Cliodhna has also worked in community and employee engagement roles. She was a Community Engagement Associate at The Knot Worldwide from 2019 to 2020 and served as an Employee Engagement Associate at Wayfair from 2018 to 2019. These positions allowed her to develop skills in fostering relationships and enhancing engagement within organizations.