Daniel Alfa
About Daniel Alfa
Daniel Alfa is a Support Specialist at Clio and an Institutional Analyst at Coinbase, with a background in Electrical and Electronics Engineering and Data Analysis. He has extensive experience in stakeholder management and customer support, and he is passionate about integrating technology with finance to enhance business operations.
Work at Clio
Daniel Alfa has been employed at Clio, a cloud-based legal technology company, as a Support Specialist since 2021. In this role, he provides technical assistance and support to clients, ensuring they effectively utilize Clio's software solutions. His experience in customer support allows him to address client inquiries and resolve issues efficiently, contributing to overall customer satisfaction.
Current Role at Coinbase
Since 2022, Daniel Alfa has served as an Institutional Analyst at Coinbase in Dublin, County Dublin, Ireland. In this position, he analyzes market trends and provides insights to institutional clients. His role involves leveraging data to inform strategic decisions, aligning with his passion for integrating technology with finance.
Previous Experience at Upwork
Daniel Alfa worked as an Operation Support Analyst at Upwork from 2017 to 2019. In this capacity, he supported operational processes and contributed to improving service delivery. His experience at Upwork enhanced his skills in stakeholder management and customer support, which he continues to apply in his current roles.
Education and Expertise
Daniel Alfa holds a Bachelor of Engineering (B.Eng.) in Electrical and Electronics Engineering from the Federal University of Technology Akure, where he studied from 2010 to 2015. He furthered his education at Dublin Business School, earning a Master's degree in Data Analysis from 2019 to 2020. His educational background equips him with a strong foundation in both engineering and data analytics.
Professional Skills and Interests
Daniel Alfa possesses extensive experience in stakeholder management and customer support across various industries. He has a forward-thinking approach to technical support, emphasizing the positive impact of technology on business transformation and improvement. His passion for integrating technology with finance drives his contributions in his professional roles.