Darragh Connolly
About Darragh Connolly
Darragh Connolly is a Customer Support Team Lead at Clio, a cloud-based legal technology company, where he has worked since 2021 in Vancouver, Canada. He has over six years of experience in the service industry, having previously held roles at MAPFRE ASSISTANCE and lululemon, and he holds a Bachelor of Arts in Information Technology and Economics from the University of Galway.
Work at Clio
Darragh Connolly serves as the Customer Support Team Lead at Clio, a company specializing in cloud-based legal technology. He has held this position since 2021, contributing to the company's customer service operations from Vancouver, British Columbia, Canada. In this role, Connolly oversees the support team, ensuring that clients receive effective assistance and solutions to their inquiries.
Previous Experience
Before joining Clio, Darragh Connolly worked at lululemon as a Customer Service Team Lead from 2018 to 2021 in Vancouver, British Columbia, Canada. His career began at MAPFRE ASSISTANCE, where he served as an Assistant Coordinator for four years from 2014 to 2018 in Galway, Ireland. This progression illustrates his extensive background in customer service and team leadership.
Education and Expertise
Darragh Connolly studied at University of Galway, where he earned a Bachelor of Arts (BA) in Information Technology and Economics from 2013 to 2016. Prior to this, he completed his secondary education at Coláiste Iognáid, achieving his Leaving Certificate from 2007 to 2013. His educational background supports his expertise in both technology and customer service.
Background
Born in Galway, Ireland, Darragh Connolly has international work experience, having worked in both Ireland and Canada. His career spans over six years in the service industry, during which he has advanced from a front-line operator to a leadership role. This diverse background has equipped him with a broad understanding of customer support dynamics.
Career Transition
Darragh Connolly transitioned from the athleisure wear industry to the legal technology sector, reflecting his adaptability and willingness to embrace new challenges. This shift demonstrates his ability to apply customer service skills across different industries, enhancing his professional versatility.