Edo L.
About Edo L.
Edo L. is a Senior Manager of Customer Support at Clio, where he has worked since 2021. He has extensive experience in customer experience management, having previously held various roles at Achievers and The Home Depot Canada.
Current Role at Clio
Edo L. serves as the Senior Manager of Customer Support at Clio, a cloud-based legal technology company. He has held this position since 2021, contributing to the company's focus on enhancing customer experience through effective support strategies. His role involves overseeing customer support operations and ensuring that clients receive timely assistance and solutions.
Previous Experience at Achievers
Edo L. worked at Achievers from 2016 to 2021, where he progressed through several roles in Customer Experience. He began as Supervisor, Customer Experience from 2016 to 2018, then advanced to Manager, Customer Experience from 2018 to 2020, and finally served as Senior Manager, Customer Experience from 2020 to 2021. His tenure at Achievers focused on improving customer satisfaction and operational efficiency.
Background at The Home Depot Canada
Edo L. was employed at The Home Depot Canada from 2010 to 2018. He held multiple positions, including Head Cashier for eight years and Project Coordinator - Installs and Expediting for two years from 2012 to 2014. His experience in retail management and project coordination provided him with valuable skills in customer service and operational management.
Career Progression
Edo L. has demonstrated a steady career progression in customer support and experience management. His roles have evolved from supervisory positions to senior management, reflecting his growing expertise in customer relations and support strategies. His experience across different organizations has equipped him with a diverse skill set applicable to various customer-focused environments.