Florencia Ornelas
About Florencia Ornelas
Florencia Ornelas is an Intermediate Customer Onboarding Specialist currently working at Clio in Vancouver, British Columbia. She has a diverse background in customer success, sales, and education, with experience in various roles across multiple companies.
Current Role at Clio
Florencia Ornelas serves as an Intermediate Customer Onboarding Specialist at Clio, a cloud-based legal technology company. She has been in this role since 2024, contributing to customer onboarding processes in Vancouver, British Columbia, Canada. Her responsibilities include facilitating the onboarding experience for new clients and ensuring they effectively utilize Clio's services.
Previous Experience in Customer Success
Prior to her current position, Florencia worked at Predictable Revenue™ Inc. as a Customer Success Manager from 2022 to 2023. She also held various roles at the same company, including Senior Sales Development Representative and Senior SDR Team Lead in 2021. Additionally, she was a Customer Onboarding Specialist at Optix from 2023 to 2024, where she focused on enhancing customer experiences.
Educational Background
Florencia has a diverse educational background. She studied Business Administration, Management, and Operations at Czech Technical University in Prague for five months in 2017. She completed a Postgraduate Degree in Marketing/Marketing Management at Langara College from 2022 to 2023. Florencia also holds a Bachelor of Arts in International Business from CETYS Universidad, which she completed from 2015 to 2019.
Founding Mentee Member at Women in Customer Success
In 2023, Florencia became a Founding Mentee Member at Women in Customer Success, where she engaged with peers to foster growth and development in the customer success field. This role lasted for three months and allowed her to connect with other professionals in the industry.
Entrepreneurial Venture and Content Creation
Florencia is the Founder and Content Writer at apartamento 710, a role she has held since 2024. In this capacity, she focuses on content creation and management, leveraging her skills in marketing and customer engagement to build a brand presence.