Franklin Orellana Arriola
About Franklin Orellana Arriola
Franklin Orellana Arriola is a Knowledge Management Specialist at Clio - Cloud-Based Legal Technology, where he has worked since 2021. He has extensive experience in user onboarding and a background in various roles across technology and retail sectors.
Work at Clio
Franklin Orellana Arriola has been employed at Clio - Cloud-Based Legal Technology since 2021 as a Knowledge Management Specialist. In this role, he focuses on enhancing the knowledge resources available to clients, ensuring they have access to the information necessary for effective use of the platform. Prior to this position, he worked as an Onboarding Specialist at Clio from 2019 to 2021, where he was responsible for guiding clients through the initial stages of their tech adoption.
Previous Experience
Before joining Clio, Franklin worked at Apple as a Retail Operations Specialist from 2018 to 2020. His role involved managing retail operations to enhance customer experience. He also served as a Product Specialist at Apple from 2017 to 2018, where he provided product knowledge and support to customers. Additionally, he gained experience as a Sales Specialist at Sport Chek from 2008 to 2015, contributing to sales and customer service in Burnaby, British Columbia. Franklin also interned at Promexico for three months in 2017 in the Vancouver, Canada area.
Education and Expertise
Franklin Orellana Arriola holds a Bachelor's degree in Political Science and Government from Simon Fraser University, where he studied from 2012 to 2017. He also completed a Certificate in Spanish Language and Literature at Simon Fraser University during the same period. Prior to that, he studied Spanish Language and Literature at Douglas College from 2010 to 2012. In 2020, he earned a Certificate in Intro to Front End Web Development from Lighthouse Labs, further expanding his skill set in technology.
Skills and Interests
Franklin has a deep understanding of user onboarding processes, which enables clients to confidently navigate their technology journeys. He is passionate about driving innovation in customer-centric practices and is committed to staying informed about trends in Software as a Service (SaaS). His diverse background in customer service and technology positions him well to contribute to advancements in knowledge management.