Gagandeep Singh
About Gagandeep Singh
Gagandeep Singh is a Technical Support Engineer specializing in escalations at Clio, where he has worked since 2021. He previously served as Technical Support Team Lead at SPYPOINT and has a background in Computer Science and Software Testing.
Current Role at Clio
Gagandeep Singh serves as a Technical Support Engineer (Escalations) at Clio, a cloud-based legal technology company, since 2021. In this role, he addresses escalated technical issues and acts as a liaison between the Support and Product teams during emergencies, ensuring effective communication of key updates. He focuses on enhancing user adoption and satisfaction, contributing to the overall success of Clio's support operations.
Previous Experience at SPYPOINT
Prior to his current position, Gagandeep Singh worked at SPYPOINT as the Technical Support Team Lead from 2019 to 2020 in Montreal, Quebec, Canada. During his tenure, he managed a team responsible for providing technical support, ensuring that customer inquiries were addressed efficiently. His experience at SPYPOINT equipped him with valuable skills in technical support and team leadership.
Education and Expertise
Gagandeep Singh studied at Cégep de la Gaspésie et des Îles, where he earned an Attestation of College Studies (AEC) in Software Testing from 2019 to 2021. He also holds a Bachelor of Engineering (BE) in Computer Science from Chitkara University, which he completed from 2014 to 2018. His educational background provides a strong foundation in technical support and software development.
Contributions to Knowledge Management
At Clio, Gagandeep Singh contributes to the KCS (Knowledge-Centered Service) knowledge base, enhancing the resources available for both team members and customers. He conducts internal training sessions to simplify complex subjects, ensuring that the information is accessible and useful. This initiative supports the continuous improvement of the support team’s capabilities.
Professional Relationships
Gagandeep Singh actively cultivates and maintains positive professional relationships with Product Managers and Developers at Clio. This collaboration is essential for addressing customer needs and improving product offerings. His ability to work effectively with cross-functional teams contributes to the overall efficiency of the support and product development processes.