Haley Baudat
About Haley Baudat
Haley Baudat is an Intermediate Customer Onboarding Specialist at Clio - Cloud-Based Legal Technology, where she has worked since 2021. She has a background in customer care and onboarding, with previous roles at LUSH Fresh Handmade Cosmetics and Bench Accounting, and holds a Bachelor of Arts in French Studies from Simon Fraser University.
Current Role at Clio
Haley Baudat currently serves as an Intermediate Customer Onboarding Specialist at Clio, a cloud-based legal technology company. She has held this position since 2021, contributing to the onboarding process for new clients and ensuring a smooth transition to Clio's services. Her role involves working closely with clients to understand their needs and providing tailored support to enhance their experience with the platform.
Previous Experience at Clio
Prior to her current role, Haley worked at Clio as a Customer Onboarding Specialist from 2019 to 2021. In this position, she was responsible for guiding clients through the initial stages of using Clio's legal technology solutions. Her experience in this role laid the foundation for her advancement to Intermediate Customer Onboarding Specialist.
Work History at LUSH Fresh Handmade Cosmetics
Haley Baudat has a background in customer care, having worked at LUSH Fresh Handmade Cosmetics North America. She served as a Bilingual Customer Care Representative from 2014 to 2016 and later as a Customer Care Team Lead from 2016 to 2017. In these roles, she developed her customer service skills and managed team operations, enhancing her ability to support clients effectively.
Education and Certifications
Haley studied at Simon Fraser University, where she earned a Bachelor of Arts (BA) in French Studies from 2008 to 2013. Additionally, she obtained a User Experience Design Certificate from BrainStation in 2017, focusing on Industrial and Product Design. This educational background supports her expertise in customer onboarding and user experience.
Skills and Areas of Expertise
Haley possesses exceptional project management skills, which have been instrumental in her roles across various companies. Her fluency in French allows her to build long-term relationships with clients, particularly in diverse environments. She has a passion for supporting innovative technology firms and start-ups in the Vancouver, BC region, contributing to the growth of both new and established products.