Helen Cheng, Cptd
About Helen Cheng, Cptd
Helen Cheng is a Senior Instructional Designer specializing in Revenue Enablement at Clio, where she has worked since 2024. With nearly a decade of experience in human resources and over five years in instructional design, she has a diverse background in various industries including SaaS and higher education.
Current Role at Clio
Helen Cheng serves as the Senior Instructional Designer in Revenue Enablement at Clio, a cloud-based legal technology company. She has held this position since 2024 and has been involved in developing and enhancing training programs aimed at improving revenue generation. Her role focuses on advising enablement specialists and leaders on effective onboarding processes, continuing education, and product training.
Previous Experience at Clio
Prior to her current role, Helen worked at Clio as an Instructional Designer for Customer Education from 2023 to 2024. In this position, she contributed to the development of educational materials and training programs designed to enhance customer understanding and usage of Clio's legal technology solutions.
Educational Background
Helen Cheng has a diverse educational background with several qualifications. She holds a Bachelor of Business Administration (BBA) in Human Resources Management and Services from Simon Fraser University. Additionally, she has completed various certifications, including a Certificate in Learning Experience Design from York University and a Certificate in E-Learning Design from the University of Toronto. She also studied Advanced Instructional Design at Oregon State University and Curriculum Development & Instructional Design at Mount Royal University.
Career History and Expertise
Helen has accumulated extensive experience across various industries, including SaaS, professional services, higher education, retail, hospitality, and manufacturing. She has worked in roles such as Learning and Development Specialist at Ritchie Bros., People and Culture Consultant at Grant Thornton LLP, and Talent Acquisition Coordinator at PwC. Her career spans almost a decade in human resources and over five years in instructional design, showcasing her expertise in mentoring professionals and students in achieving their career goals.
Commitment to Professional Development
Helen is committed to staying current with adult learning research and practices through ongoing education. She actively seeks to enhance her skills and knowledge in instructional design and related fields. Her dedication to professional development reflects her focus on improving training methodologies and ensuring effective learning experiences.