Ilina Dasgupta
About Ilina Dasgupta
Ilina Dasgupta is a Customer Success Manager currently working at Clio - Cloud-Based Legal Technology since 2021, and has served as Lead Event Planner at Whim Event Coordination and Design for seven years. She has a diverse professional background in customer service and financial services, with a Bachelor of Commerce in Marketing from Ryerson University.
Current Role at Clio
Ilina Dasgupta serves as a Customer Success Manager at Clio, a cloud-based legal technology company, since 2021. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. Her responsibilities include managing customer accounts and providing support to clients, leveraging her expertise in customer service.
Previous Experience at Clio
Prior to her current position, Ilina worked at Clio as an Account Representative from 2019 to 2021. In this role, she was responsible for managing customer accounts and assisting clients with their needs. This experience contributed to her understanding of customer success within the legal technology sector.
Work at Whim Event Coordination and Design
Ilina has been the Lead Event Planner at Whim Event Coordination and Design since 2017. In this capacity, she oversees event planning and coordination, utilizing her skills in teamwork and project management. Her role involves collaborating with clients to create successful events in the Toronto area.
Background in Banking
Ilina has a significant background in the banking sector, having worked at BMO Bank of Montreal in various roles from 2009 to 2016. Her positions included Direct Banking Manager, Commercial Services Officer, Portfolio Support Officer, and Financial Services Coordinator. This experience provided her with a strong foundation in financial services and client management.
Education and Expertise
Ilina studied at Ryerson University, where she earned a Bachelor of Commerce (B.Com.) with a focus on Marketing. Her education has equipped her with a comprehensive understanding of operations and marketing strategies, which she applies in her professional roles.