Jasmin G.
About Jasmin G.
Jasmin G. is a Senior Manager of Customer Success Management at Clio, where she has worked since 2022. With a strong background in customer success and a Bachelor of Science from The University of British Columbia, she focuses on developing strategies that enhance customer experiences and drive organizational change.
Work at Clio
Jasmin G. has been with Clio - Cloud-Based Legal Technology since 2017, progressing through various roles. Currently, she serves as the Senior Manager of Customer Success Management, a position she has held since 2022. In this role, she focuses on developing and executing customer success strategies that align with business objectives. Prior to her current position, she worked as a Manager in Customer Success, overseeing Clio Grow Onboarding and Account Builders from 2019 to 2022, and as a Senior Customer Success Manager from 2017 to 2019. Her tenure at Clio reflects a commitment to enhancing customer experiences and driving organizational success.
Previous Experience in Customer Success
Before joining Clio, Jasmin G. accumulated significant experience in customer success roles across various organizations. She worked at WaterTrax in multiple capacities, including Customer Success Manager, Senior Account Manager, and Account Manager from 2009 to 2015. Additionally, she served as an Enterprise Customer Success Manager at Allocadia from 2015 to 2017. This diverse background has equipped her with the skills necessary to address the distinct needs of both Enterprise and SMB customer segments.
Education and Expertise
Jasmin G. holds a Bachelor of Science (B.Sc.) degree in Life Sciences from The University of British Columbia. Her educational background, combined with her extensive experience in customer success management, enables her to provide valuable insights and expertise in her field. She has a proven track record of developing scalable customer success strategies that enhance business outcomes.
Leadership Style and Philosophy
Jasmin G. promotes a transformational leadership style that fosters collaboration, trust, and continuous improvement within her teams. She encourages innovation and creativity, aiming to maximize business impact and drive positive organizational change. Her leadership approach emphasizes the importance of delivering exceptional customer experiences, supported by a data-driven mindset.