Jesse Chan
About Jesse Chan
Jesse Chan is a Solutions Engineer at Clio, specializing in cloud-based legal technology. He holds a Bachelor of Arts in Criminology from Simon Fraser University and has a diverse work history that includes roles at Starbucks, Apple, and Statistics Canada.
Work at Clio
Jesse Chan has been employed at Clio, a cloud-based legal technology company, as a Solutions Engineer since 2018. In this role, he ensures timely support for customers through various communication channels, including emails, phone calls, and online chats. He assists product teams by reviewing and testing new software updates and releases. His responsibilities also include utilizing his expertise in Clio features, such as Clio Payments, Forms, Document Automation, and Court Rules, to enhance customer workflows. Additionally, he provides qualified leads to sales and account managers and employs troubleshooting skills to resolve customer issues.
Education and Expertise
Jesse Chan studied at Simon Fraser University, where he earned a Bachelor of Arts in Criminology from 2013 to 2017. He also pursued a Certificate in Police Studies at the same institution from 2016 to 2017. His educational background provides him with a solid foundation in analytical and problem-solving skills, which he applies in his current role at Clio. His expertise in legal technology and customer support is further enhanced by his practical experience in various roles prior to joining Clio.
Previous Work Experience
Before joining Clio, Jesse Chan held several positions that contributed to his professional development. He worked as a Barista at Starbucks from 2011 to 2014, where he gained customer service experience. He then served as a Technical Specialist at Apple from 2016 to 2018, where he developed technical troubleshooting skills. Additionally, he worked as an Enumerator at Statistics Canada for three months in 2016, which provided him with experience in data collection and analysis.