Jimmy Mak
About Jimmy Mak
Jimmy Mak is a Senior Onboarding Specialist at Clio, where he has worked since 2021. He has extensive experience in customer support and onboarding roles, previously serving at Clio and Apple, and has been involved in various leadership and media roles over the years.
Work at Clio
Jimmy Mak has been employed at Clio - Cloud-Based Legal Technology since 2021, currently serving as a Senior Onboarding Specialist. In this role, he focuses on facilitating the onboarding process for new clients. Prior to this position, he worked as an Intermediate Customer Onboarding Specialist from 2019 to 2021 and as a Customer Support Specialist from 2018 to 2019. His experience at Clio spans three years in total, contributing to the company's mission of providing effective legal technology solutions.
Previous Experience
Before joining Clio, Jimmy Mak held various positions that contributed to his professional development. He worked at Apple as a Specialist from 2011 to 2012 and later as a Technical Specialist from 2014 to 2017. He also served as a Visuals Lead at Apple from 2012 to 2014. Additionally, he worked at BlackboxMyCar as a Senior Marketing Associate for five months in 2017 and at Shoppers Drug Mart as an Assistant Store Manager for one year in 2011. His diverse background includes a supervisory role at Best Buy Canada from 2007 to 2010.
Education and Expertise
Jimmy Mak studied at the British Columbia Institute of Technology, where he achieved certifications in CompTIA A+ and in Electrical, Electronics, and Communications Engineering. His educational background provides a solid foundation for his technical and customer service roles. This expertise supports his current responsibilities in onboarding and customer support at Clio.
Leadership Style
Jimmy Mak's leadership style is characterized by positivity and humor. He emphasizes creating a positive and empowering work environment, which has been a significant aspect of his professional interactions. His approach aims to motivate individuals to reach their next level in professional development, fostering a supportive atmosphere within his teams.
Current Roles at Revscene.com
In addition to his work at Clio, Jimmy Mak has been involved with Revscene.com Internet Ltd. since 2010, where he serves as both a Moderator and Media Officer. His long-term commitment to Revscene.com highlights his dedication to community engagement and online media management, contributing to the platform's growth and user experience.