Joanna Lee Nim
About Joanna Lee Nim
Joanna Lee Nim is a Technical Escalations Agent at Clio - Cloud-Based Legal Technology, where she has worked since 2022. She has extensive experience in hospitality and customer service, having held various roles at Sheraton Vancouver Wall Centre Hotel and other organizations.
Current Role at Clio
Joanna Lee Nim currently serves as a Technical Escalations Agent at Clio, a cloud-based legal technology company. She has been in this role since 2022, contributing to the resolution of technical issues and enhancing customer support processes. Her experience in customer support at Clio from 2021 to 2022 provides her with a solid foundation in addressing client needs and improving service delivery.
Previous Experience in Hospitality
Joanna has extensive experience in the hospitality sector, having worked at the Sheraton Vancouver Wall Centre Hotel in various roles. She served as an Executive Meeting Specialist from 2018 to 2019, a Night Audit Relief Supervisor in 2017, and a Meetings & Events Manager in 2020. Her roles involved managing meetings and events, showcasing her organizational and leadership skills. Additionally, she worked as a Senior Server and Manager at Hapa Izakaya from 2015 to 2017.
Education and Certifications
Joanna holds a Diploma in Hotel and Restaurant Management from Douglas College, which she completed from 2004 to 2006. She also studied at Capilano University, where she earned a Certificate in Legal Administrative Assistant from 2009 to 2010. Furthermore, she possesses certificates in Hotel Management and Administration, enhancing her operational expertise in both hospitality and legal sectors.
Background in Legal Administration
Joanna has a background in legal administration, having worked as a Legal Administrative Assistant at Lawson Lundell LLP from 2013 to 2015. This role provided her with insights into legal processes and client management, which complements her current position in technical escalations at Clio. Her experience in the legal field supports her ability to address technical issues within a legal technology context.