Joseph Given
About Joseph Given
Joseph Given serves as the Customer Onboarding Team Lead at Clio, a cloud-based legal technology company, where he has worked since 2021. He has over four years of experience in customer success within the SaaS and legal technology sectors, having previously held various roles at Clio and Apple.
Work at Clio
Joseph Given has been serving as the Customer Onboarding Team Lead at Clio - Cloud-Based Legal Technology since 2021. In this role, he focuses on customer enablement and onboarding processes, ensuring that clients effectively integrate Clio's solutions into their operations. Prior to this position, he worked as an Intermediate Customer Onboarding Specialist at Clio from 2019 to 2021, where he contributed to improving customer experiences during the onboarding phase. His tenure at Clio reflects a commitment to enhancing customer success within the legal technology sector.
Previous Experience
Before joining Clio, Joseph Given held various positions at Apple. He worked as a Retail Specialist from 2014 to 2015 and later as a Technical Specialist from 2015 to 2017. He also served as a Genius Admin for 11 months in 2016-2017. His experience at Apple provided him with a strong foundation in customer service and technical support. Additionally, he worked as an Intermediate Customer Support Agent at Clio from 2017 to 2019, further developing his skills in customer relations and support.
Education and Expertise
Joseph Given studied at Kwantlen Polytechnic University, where he earned a Bachelor of Business Administration (BBA) with a focus on Human Resources Management from 2011 to 2016. He also obtained a Diploma in Business Management during his studies at the same institution from 2011 to 2013. His educational background equips him with knowledge in business administration and management, complementing his expertise in customer success, particularly within the SaaS and legal technology sectors.
Customer Success Leadership
In his current role as Customer Onboarding Team Lead at Clio, Joseph Given possesses expertise in customer success, specifically in the context of legal technology. He has over four years of experience in the SaaS and legal technology sectors, focusing on leadership in customer enablement. His responsibilities include overseeing onboarding processes, which are critical for ensuring that clients derive maximum value from Clio's offerings.