Karen Whistler
About Karen Whistler
Karen Whistler is the Senior Manager of Customer Insights at Clio - Cloud-Based Legal Technology, where she has worked since 2020. With a diverse background in visual design, UX research, and education, she has held various roles in the field, including positions at Vancouver Film School and Emily Carr University of Art and Design.
Current Role at Clio
Karen Whistler serves as the Senior Manager of Customer Insights at Clio, a cloud-based legal technology company, since 2020. In this role, she focuses on gathering actionable data to inform decision-making and manage project scope effectively. Her responsibilities include leading initiatives that enhance customer understanding and improve user experience within the legal technology sector.
Previous Experience in User Experience
Before her current position, Whistler worked as the Customer Insights Manager at Clio from 2018 to 2020. She also held the role of User Experience & Consumer Insight Strategist at Vancouver Film School from 2014 to 2016. Her experience includes facilitating workshops and co-creation exercises, emphasizing collaboration in user experience design.
Educational Background
Karen Whistler earned a Master of Applied Arts from Emily Carr Institute of Art & Design, where she studied from 2010 to 2012. She also holds a Bachelor of Arts from Seattle Pacific University, completed between 2001 and 2006. Her education has equipped her with a strong foundation in design and user experience principles.
Diverse Professional Background
Whistler has a diverse professional background that includes roles in visual design, UX research, and marketing. She has worked as a Graphic Designer at Pyramid Communications and Pivot + Levy, and as a User Experience Strategist at Modern Craft from 2016 to 2018. Her varied experiences contribute to her comprehensive understanding of design and user insights.
Collaborative Leadership Approach
Karen Whistler advocates for a collaborative leadership approach in her work. She emphasizes the importance of valuing both external users and internal team members in solving user problems. Her focus on teamwork and embracing ambiguity in problem-solving supports her goal of achieving a shared vision and tangible targets in design processes.