Karl Mc Cay
About Karl Mc Cay
Karl Mc Cay serves as the Head of Customer Success EMEA at Clio, having previously held leadership roles in customer growth at Brandwatch and Falcon.io. With extensive experience in customer success and a background in digital marketing, he has worked across various international markets including EMEA and APAC.
Work at Clio
Karl Mc Cay serves as the Head of Customer Success EMEA at Clio, a cloud-based legal technology company. He has held this position since 2023, contributing to the company's focus on enhancing customer experiences across the EMEA region. His role involves overseeing customer success initiatives and ensuring that clients receive optimal support and value from Clio's services.
Previous Experience at Brandwatch
Before joining Clio, Karl Mc Cay worked at Brandwatch as the Vice President of Customer Growth EMEA and New Markets from 2021 to 2023. During his two-year tenure in Ireland, he played a pivotal role in expanding customer growth in new markets, demonstrating his capability in driving customer engagement and success.
Career at Falcon.io
Karl Mc Cay has an extensive background at Falcon.io, where he held multiple positions from 2014 to 2021. He started as a Senior Customer Success Executive and Travel Industry Specialist, progressing to the role of Director of Customer Success EMEA & APAC. His experience at Falcon.io included managing customer success teams across EMEA and APAC, showcasing his leadership in customer engagement.
Educational Background
Karl Mc Cay's educational qualifications include a BA (Hons) in Travel and Tourism Management from Ulster University, completed from 2001 to 2005. He also holds a Postgraduate Diploma in Event Management and Public Relations from Dublin Business School, achieved in 2007, and a Postgraduate Diploma in Digital Management from The Institute of Direct and Digital Marketing, completed in 2011. His studies have equipped him with a strong foundation in marketing and digital communication.
Experience in Tourism and Marketing
Karl Mc Cay has a comprehensive understanding of the travel and tourism industry, supported by early career roles at Tourism Ireland and Failte Ireland. He worked as an E-Marketing Executive and Senior Consumer Engagement Executive at Tourism Ireland from 2008 to 2014, focusing on digital marketing and consumer engagement strategies. This background has contributed to his expertise in customer success and engagement.