Keesha Hernandez
About Keesha Hernandez
Keesha Hernandez is an Onboarding Specialist at Clio, with a background in sales and customer experience across various industries. She has held multiple roles in technology and retail, and holds a Bachelor of Commerce degree from Ryerson University.
Work at Clio
Keesha Hernandez has been employed at Clio, a cloud-based legal technology company, as an Onboarding Specialist since 2023. In this role, she is responsible for facilitating the onboarding process for new clients, ensuring they have a smooth transition to using Clio's services. Her expertise in customer experience and onboarding strategies contributes to enhancing client satisfaction and engagement.
Previous Employment Experience
Prior to her current position at Clio, Keesha Hernandez held various roles in customer service and sales. She worked as a Computer Sales Specialist at Best Buy for seven months in 2017, and later served as a Customer Experience Associate at TD from 2019 to 2020. Keesha also gained experience in business development at Intelex Technologies ULC, where she worked in both Mid Market and Enterprise Business Development roles in 2020 and 2021.
Education and Expertise
Keesha Hernandez studied Business Technology Management at Ryerson University, where she earned a Bachelor of Commerce (B.Comm.) degree from 2016 to 2020. She furthered her education in 2021 by completing a two-month course in Product Management at BrainStation. This educational background equips her with the skills necessary for her roles in technology and customer onboarding.
Career Progression
Keesha Hernandez has a diverse career trajectory that includes roles in sales, customer service, and business development. She worked as a Product Advisor at Microsoft for two years, enhancing her technical knowledge and customer interaction skills. Additionally, she served as an Onboarding Manager at Easyship for one year, where she developed her onboarding expertise before transitioning to her current role at Clio.
Service Industry Experience
In addition to her technology and sales roles, Keesha Hernandez has experience in the service industry. She worked as a Server at Gyu-Kaku Japanese BBQ Restaurant from 2022 to 2023. This role helped her develop strong interpersonal skills and an understanding of customer service dynamics in a fast-paced environment.