Kevin Nguyen
About Kevin Nguyen
Kevin Nguyen is a Customer Support Specialist with experience in technical support roles at Apple and currently at Clio. He has a background in Computer Programming, having studied at BCIT School of Business.
Work at Clio
Kevin Nguyen has been employed at Clio, a cloud-based legal technology company, as a Customer Support Specialist since 2021. In this role, he provides assistance to clients, helping them navigate the software and resolve any issues they encounter. His experience in customer support is instrumental in enhancing user satisfaction and ensuring effective communication between the company and its clients.
Experience at Apple
Kevin Nguyen has a significant history with Apple, where he has held multiple positions. He worked as a Technical Specialist from 2014 to 2017, followed by a role as a Technical Expert from 2017 to 2019. Since 2019, he has served as a Genius, providing technical support and solutions to customers. His tenure at Apple spans over five years, contributing to his expertise in customer service and technical support.
Education and Expertise
Kevin Nguyen studied at the BCIT School of Business, where he focused on Computer Programming. He completed a certificate program from 2017 to 2018. This educational background has equipped him with the technical skills necessary for his roles in customer support and technical assistance, particularly in technology-driven environments.
Career Timeline
Kevin Nguyen's career in customer support and technology began in 2014 when he joined Apple as a Technical Specialist. He progressed through various roles at Apple until 2019, when he transitioned to the position of Genius. In 2021, he joined Clio as a Customer Support Specialist, marking a continued commitment to enhancing customer experiences in the tech industry.