Kim Francis
About Kim Francis
Kim Francis is a Solutions Engineer, Strategic at Clio, specializing in cloud-based legal technology. With a background in sales and technical advisory roles, Kim has contributed to product development and client engagement since joining the company in 2018.
Work at Clio
Kim Francis has been employed at Clio - Cloud-Based Legal Technology since 2018, holding various roles. Currently, as a Solutions Engineer, Strategic since 2023, Kim collaborates with Product and Engineering teams to influence the product roadmap based on market and customer requirements. Prior to this role, Kim served as an Account Executive, Customer Sales for one year and as an Account Executive, Outbound for one year. Kim also worked as an Account Executive, SMB for two years. Throughout these positions, Kim acted as a trusted technical advisor to the sales team, owning the technical deal strategy.
Education and Expertise
Kim Francis holds a Bachelor's degree from Wilfrid Laurier University, where they studied a Double Major in Psychology and Biology, along with a Minor in Communication Studies. This educational background provides a solid foundation for understanding client needs and effectively communicating technical information. Kim's expertise includes delivering persona-based, business-value driven demonstrations to prospective clients, which builds confidence in Clio's offerings.
Background
Before joining Clio, Kim Francis worked as a Recruiter at Apex Life Sciences from 2017 to 2018. This role involved sourcing and placing candidates, which contributed to Kim's understanding of client relationships and the importance of aligning talent with organizational needs. Kim's career at Clio has been marked by a progressive increase in responsibility and specialization within the legal technology sector.
Technical Skills and Tools
In their current and previous roles, Kim Francis regularly utilizes various tools to enhance productivity and collaboration. These tools include Salesforce for customer relationship management, Confluence for documentation, Productboard for product management, Gong.io for conversation analytics, and Slack for team communication. Kim's proficiency in these tools supports effective project management and client engagement.
Client Engagement and Technical Consulting
Kim Francis has played a significant role in client engagement at Clio by providing technical responses to Requests for Proposals (RFPs) and Requests for Information (RFIs). This involves consulting with compliance and legal teams to ensure that responses meet necessary standards. Kim's ability to deliver tailored demonstrations and technical insights has been instrumental in building trust with prospective clients.