Maneesha Alayad
About Maneesha Alayad
Maneesha Alayad is a Client Support Specialist with a background in Electronics and Communication Engineering. She has experience in digital marketing, client support, and business development, and has worked in various roles across India and Canada.
Work at Clio
Maneesha Alayad has been employed at Clio, a cloud-based legal technology company, as a Client Support Specialist since 2021. In this role, she provides assistance to clients, ensuring they effectively utilize Clio's software solutions. Her position involves addressing client inquiries, troubleshooting issues, and enhancing user experience, contributing to the overall satisfaction of Clio's customer base.
Education and Expertise
Maneesha holds a Bachelor's degree in Electronics and Communication Engineering from Visvesvaraya Technological University, completed from 2010 to 2014. Additionally, she completed the Junior IT Analyst Program at NPower, where she earned the Google IT Support Professional Certificate in 2021. Her educational background equips her with a strong technical foundation, complemented by her skills in AutoCAD and digital marketing strategies, including SEO and SEM.
Background in Digital Marketing
Maneesha has a background in digital marketing, having worked as a Digital Marketing Intern at NASSCOM Foundation from 2018 to 2019. She further developed her skills as an Operations-Digital Marketing Representative at Teleperformance from 2019 to 2020. Her experience in these roles has provided her with a solid understanding of digital marketing practices, enhancing her ability to support clients in her current position at Clio.
Professional Experience in Business Development
Before her roles in digital marketing, Maneesha served as a Senior Business Development Manager at Verdant Telemetry and Antenna Systems Pvt Ltd from 2014 to 2018. During her tenure, she contributed to a 30% increase in sales in 2015 by improving lead-generation and sales-tracking methods. This achievement led to her promotion within six months, highlighting her capabilities in marketing and sales.
Skills and Versatility
Maneesha possesses a diverse skill set that includes expertise in scripting and proficiency in multiple languages. This linguistic ability enhances her communication with clients and team members. Additionally, she has experience in event management and training, showcasing her versatility in handling various professional responsibilities across different roles.