Marcelle Cunha
About Marcelle Cunha
Marcelle Cunha is an Onboarding Specialist at Clio, where she has worked since 2023. She has a diverse background in customer service and implementation roles, having previously worked at companies such as KMF Traffic Solutions Ltd and Carta.
Work at Clio
Marcelle Cunha serves as an Onboarding Specialist at Clio, a cloud-based legal technology company, since 2023. In this role, she collaborates closely with Sales and Customer Enablement teams to facilitate smooth product adoption for clients. She conducts daily live strategy and training sessions as part of the onboarding process, ensuring that clients are well-equipped to utilize Clio's services effectively. Marcelle manages multiple client cases simultaneously, maintaining a focus on task completion and deadlines. Her proactive approach aims to prevent customer churn by overseeing the health of customer accounts.
Previous Experience
Before joining Clio, Marcelle Cunha worked at KMF Traffic Solutions Ltd as an Administrative Assistant from 2022 to 2023 for 10 months in Victoria, British Columbia. Prior to that, she held various positions at Carta, including Senior Implementation Specialist I and II, where she worked from 2019 to 2021. Her experience also includes a role as a Customer Service/Backoffice Analyst at Lemoney from 2017 to 2018 and as a Sales Administration Intern at Emerson Process Management from 2013 to 2015. Additionally, she worked as a Customer Service Airport Agent at TAM from 2010 to 2013.
Education and Expertise
Marcelle Cunha studied Business Administration at the University of Victoria, where she achieved a Diploma from 2021 to 2023. She also holds a Bachelor's degree in Business Administration and Management from Estácio, completed from 2011 to 2015. Her educational background supports her expertise in onboarding processes and customer relationship management. Marcelle is proficient in various tools, including Google Suite, SharePoint, Microsoft Office, Slack, Zoom, Guru, Mixmax, and Zendesk, which aid her in managing client interactions and ensuring effective communication.
Skills and Responsibilities
In her role as an Onboarding Specialist, Marcelle Cunha is responsible for conducting live strategy and training sessions, which are essential for client onboarding. She manages multiple client cases, ensuring adherence to deadlines and task completion. Her proactive approach includes monitoring customer account health to prevent churn. Marcelle's skills in using various software tools enhance her ability to provide effective support and training to clients, contributing to their successful adoption of Clio's services.