MD Sharzil Samad
About MD Sharzil Samad
MD Sharzil Samad is a Customer Onboarding Specialist at Clio, with a background in telecommunications and technical troubleshooting. He has worked at various companies, including Huawei Technologies and Rogers Communications, and holds a B.Sc. in Electronics and Telecommunication Engineering from North South University.
Current Role at Clio
MD Sharzil Samad has been serving as a Customer Onboarding Specialist at Clio, a cloud-based legal technology company, since 2021. In this role, he focuses on facilitating the onboarding process for new clients, ensuring they understand and can effectively utilize Clio's software solutions. His position requires strong communication skills and a customer-centric approach, which he applies to enhance user experience and satisfaction.
Previous Experience at Huawei Technologies
MD Sharzil Samad worked at Huawei Technologies (BD) Ltd. from 2011 to 2015, holding two positions. Initially, he served as a BSS (Base Station Subsystem) Engineer for two years, followed by a role as a WNR (Wireless Network Rollout) Engineer-I for another two years. His work involved technical aspects of telecommunications, contributing to the development and implementation of network solutions.
Experience at Rogers Communications
At Rogers Communications, MD Sharzil Samad held multiple positions from 2016 to 2021. He began as a Technical Service Consultant, then advanced to Technical Service Leader in the Center of Excellence, and later worked as a Fraud Analyst. His roles involved technical troubleshooting, project management, and customer service, showcasing his ability to handle complex technical issues and lead teams effectively.
Education and Expertise
MD Sharzil Samad earned a Bachelor of Science in Electronics and Telecommunication Engineering from North South University, where he studied from 2006 to 2010. His educational background provides a strong foundation in telecommunications, complemented by practical experience in both hardware and software solution implementation over four years.
Interpersonal Skills and Interests
MD Sharzil Samad engages in activities that emphasize his strong interpersonal skills, such as meeting new people and exchanging stories. He enjoys playing board games and learning new game mechanisms, which reflects his ability to teach and communicate complex ideas clearly. These interests indicate his passion for learning and connecting with diverse perspectives.