Michael Calder
About Michael Calder
Michael Calder is a Customer Support Specialist currently working at Clio in County Cork, Ireland. He has extensive experience in customer service roles, having previously worked for companies such as Amazon, TELUS International, and the Scottish Government.
Work at Clio
Michael Calder has been employed at Clio, a cloud-based legal technology company, as a Customer Support Specialist since 2022. In this role, he provides assistance to clients, ensuring they effectively utilize Clio's services. His experience in customer support enhances his ability to address client inquiries and resolve issues efficiently.
Previous Experience at Amazon
Before joining Clio, Michael Calder worked at Amazon as a Customer Service Associate and Investigations Specialist from 2017 to 2018. During his one-year tenure in County Cork, Ireland, he handled customer inquiries and managed investigations, contributing to the overall customer experience.
Experience at TELUS International
Michael Calder served at TELUS International from 2018 to 2021 as a Google Cloud Tier 2 Support Specialist and Google Workspace Admin & Billing Specialist. Over three years in County Cork, Ireland, he provided technical support and managed billing inquiries, enhancing his expertise in cloud services.
Background in Customer Support
Michael Calder has a diverse background in customer support roles. He worked as a Customer Advisor at Abtran from 2015 to 2016 and as a Customer Support Hero at Zazzle for two months in 2016. His experience spans multiple industries, equipping him with a broad skill set in customer service.
Administrative Experience
In 2012, Michael Calder briefly worked as an Administrative Assistant for The Scottish Government in Edinburgh, United Kingdom. This role lasted three months and provided him with foundational administrative skills. Additionally, he served as an Assistant Manager at NCBI - Working for People with Sight Loss in 2017 for eight months, further diversifying his professional experience.