Michael Joy

Michael Joy

Customer Support Team Lead @ Clio

About Michael Joy

Michael Joy is a Customer Support Team Lead at Clio, with over a decade of experience in customer success and online services. He has previously held leadership roles at Advisor Websites and Catapult, and has a strong background in web design and project management.

Work at Clio

Michael Joy has been serving as the Customer Support Team Lead at Clio, a cloud-based legal technology company, since 2019. In this role, he leads the customer support team, focusing on enhancing customer success and satisfaction. His leadership is characterized by a commitment to team development and effective support strategies.

Previous Experience

Prior to his current role at Clio, Michael Joy worked at Advisor Websites as Support Team Manager from 2015 to 2018. He also held the position of Support Services Manager at Catapult for a brief period in 2019. Earlier in his career, he worked at Hudson's Bay Company as Team Leader, Marketer, and at Enhance.ie as Account Executive. His diverse experience spans over a decade in customer support and online services.

Education and Expertise

Michael Joy holds a B.Sc. in Multimedia Programming with Design from Limerick Institute of Technology, completed from 2005 to 2009. He furthered his education by obtaining a Certificate in Web Development from BrainStation in 2019 and a Techdegree in UX Design from Treehouse in 2020. His educational background supports his expertise in customer success, web design, and project management.

Achievements

In 2015, while managing the support team at Advisor Websites, Michael Joy won a FinTech award for outstanding customer service. This recognition highlights his commitment to excellence in customer support and his ability to lead teams effectively. His focus on customer success has been a key aspect of his career for the past four years.

Skills and Specializations

Michael Joy specializes in customer success and has accumulated over 10 years of experience in the online space. His skills include web design, project management, and online marketing. He provides insights on building an online presence through e-commerce, social media, brand development, and search engine optimization.

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