Natalie Koay
About Natalie Koay
Natalie Koay is a Senior Strategic Operations Readiness Manager at Clio, where she leverages her extensive background in sales and operations to enhance operational efficiency. With a proven track record in managing complex projects and a deep understanding of sales and marketing tools, she effectively bridges the gap between critical business functions.
Current Role at Clio
Natalie Koay serves as the Sr. Strategic Operations Readiness Manager at Clio - Cloud-Based Legal Technology. She has held this position since 2023, contributing to operational readiness and strategic initiatives within the company. Her role involves enhancing operational efficiency through analytical approaches and solution implementation.
Previous Experience at Clio
Prior to her current role, Natalie worked at Clio in various capacities. She served as Manager of Sales Operations from 2021 to 2022 and as Sr. Manager of Sales and Channel Operations from 2022 to 2024. During her tenure, she focused on bridging sales and operational functions, utilizing her expertise to manage complex projects.
Sales and Operations Background
Natalie has a strong background in sales and operations, which enables her to effectively connect these two essential business areas. Her experience includes roles such as Director of Inside Sales at PostBeyond Inc. and Sales Operations Manager at Opencare.com. This diverse experience allows her to understand and address the challenges faced by sales teams.
Education and Qualifications
Natalie Koay earned a Bachelor of Science degree in Honours Science and Business with a Biochemistry Specialization from the University of Waterloo, where she studied from 2007 to 2012. Her educational background provides a solid foundation for her analytical and operational roles in the technology and sales sectors.
Analytical Skills and Project Management
Natalie possesses an analytical mindset and a natural curiosity, which drive her to seek out solutions that improve operational efficiency. She has a proven track record of managing complex projects, including CRM migration and B2B marketing automation, demonstrating her capability in strategic project management.