Nikky Brubaker
About Nikky Brubaker
Nikky Brubaker is a Customer Support Specialist currently working at Clio in Burnaby, British Columbia. She has extensive experience in customer service roles across various sectors, including travel, health services, and hospitality.
Current Role at Clio
Nikky Brubaker has been serving as a Customer Support Specialist at Clio, a cloud-based legal technology company, since 2019. In this role, she utilizes her strong organizational and prioritization skills to assist clients effectively. Her experience in customer support allows her to thrive in the fast-paced environment of the legal technology sector. Based in Burnaby, British Columbia, Canada, she contributes to enhancing customer satisfaction and ensuring seamless user experiences.
Previous Experience in Customer Service
Before joining Clio, Nikky Brubaker held various customer service roles. She worked as a Reservations Agent and Group Sales Agent at Transat from 2003 to 2006 in Vancouver, British Columbia. Following this, she was a Member Travel Counselor at BCAA for nine months in 2008. Additionally, she served as a Guest Service Representative at Spa Utopia, Inc. from 2008 to 2010 in North Vancouver. These positions equipped her with valuable skills in customer interaction and service delivery.
Medical Laboratory Assistant Background
Nikky Brubaker worked as a Medical Lab Assistant at the Provincial Health Services Authority from 2011 to 2019. This eight-year tenure provided her with a solid foundation in medical support services. Her training in this field was complemented by her education, as she earned a Medical Laboratory Assistant Diploma from Stenberg College in 2011. This background reflects her diverse skill set and adaptability across different industries.
Educational Qualifications
Nikky Brubaker has a strong educational background that supports her professional endeavors. She obtained a Travel and Tourism Diploma from Canadian Tourism College in 2003. Later, she pursued a Medical Laboratory Assistant Diploma at Stenberg College, completing her studies in 2011. This combination of education in tourism and medical laboratory assistance showcases her versatility and commitment to professional development.
Work Experience in Hospitality
Nikky Brubaker has experience in the hospitality industry, having worked as a Front Desk and Spa Event Coordinator at The Ritz-Carlton Hotel Company in the Cayman Islands from 2006 to 2007. This role involved coordinating guest services and events, enhancing her skills in customer relations. Her time in hospitality complements her extensive background in customer support and service-oriented roles.