Roland Nguyen
About Roland Nguyen
Roland Nguyen is a Technical Escalations Agent at Clio, specializing in cloud-based legal technology since 2021. He has a diverse background in customer support and technical roles, having previously worked at Shaw Communications and Clio in various capacities.
Work at Clio
Roland Nguyen has been employed at Clio - Cloud-Based Legal Technology since 2021, serving as a Technical Escalations Agent. In this role, he addresses complex technical issues and provides support to ensure customer satisfaction. Prior to this position, he worked at Clio as an Intermediate Customer Support Specialist from 2019 to 2021, where he assisted customers with various inquiries and technical challenges.
Previous Experience in Technical Support
Before joining Clio, Roland Nguyen worked at Shaw Communications. He served as a Technical Support Representative from 2015 to 2017, where he provided assistance to customers facing technical difficulties. He then transitioned to the role of Loyalty Care Representative at Shaw from 2017 to 2019, focusing on customer retention and satisfaction.
Educational Background
Roland Nguyen has a diverse educational background. He studied Graphic Design at the British Columbia Institute of Technology and obtained a certificate in 2010. He also pursued Business Administration and Management at the same institution in 2016. Additionally, he attended Kwantlen Polytechnic University, where he studied Creative Writing from 2014 to 2015. His education in graphic design was furthered at Emily Carr University of Art and Design, where he earned another certificate in 2010.
Early Career Experience
In his early career, Roland Nguyen worked as a Barista at Starbucks from 2013 to 2015. This role involved customer service and beverage preparation, contributing to his skills in communication and customer interaction. His experience in various customer-facing roles has equipped him with a strong foundation in support and service.