Ryan Lyster
About Ryan Lyster
Ryan Lyster serves as the Senior Director of Customer Enablement at Clio, where he has worked since 2022. He has extensive experience in customer success and management, having held various leadership roles at Clio and ACTIVE Network over the past several years.
Work at Clio
Ryan Lyster currently serves as the Senior Director of Customer Enablement at Clio, a cloud-based legal technology company, since 2022. In this role, he leads a team focused on enhancing the proactive post-sale experience for customers. His responsibilities encompass Account Management, Customer Success Management, Onboarding, Data Migrations, and Account Builders. Prior to his current position, Lyster held multiple roles at Clio, including Director of Customer Enablement and Director of Customer Support, contributing to the company's customer engagement strategies.
Previous Experience
Before joining Clio, Ryan Lyster worked at ACTIVE Network in various capacities from 2006 to 2015. His roles included Technical Support, Support Team Lead, Customer Experience Program Manager, and Senior Manager of Customer Experience. He also served as Director of Customer Success at ACTIVE Network. Lyster's experience at Eventbase included roles as Director of Customer Success and Director of Strategic Programs & Operations from 2016 to 2019, where he focused on customer engagement and operational efficiency.
Education and Expertise
Ryan Lyster earned a Bachelor’s degree in Business and Psychology from Simon Fraser University, where he studied from 2001 to 2006. He also participated in a Summer Semester program at Copenhagen Business School in 2004. His educational background supports his expertise in customer enablement and experience management, equipping him with the skills to drive customer-centric operations.
Leadership and Team Management
In his current role at Clio, Ryan Lyster leads a team of over 100 professionals in the customer enablement sector. His leadership focuses on fostering a customer-centric approach within the organization, ensuring that the team effectively manages customer relationships and enhances overall satisfaction. Lyster's experience includes a proven track record in driving customer-centric operations and strategy.