Shane Sharma
About Shane Sharma
Shane Sharma is an Account Executive in Customer Sales at Clio - Cloud-Based Legal Technology, with a diverse background in marketing and customer support roles across various companies. He holds a Bachelor's Degree in Communication from Simon Fraser University and possesses expertise in content creation, conflict resolution, and event planning.
Current Role at Clio
Shane Sharma currently serves as an Account Executive in Customer Sales at Clio - Cloud-Based Legal Technology. He has held this position since 2023 and works from Toronto, Ontario, Canada. In this role, he focuses on driving customer engagement and sales initiatives to enhance the company's market presence.
Previous Experience at Clio
Shane Sharma has extensive experience at Clio, having worked in various roles since 2018. He served as a Customer Support Specialist from 2018 to 2019, followed by a position as Research Coordinator from 2019 to 2020. He then transitioned to a Research Operations Specialist role from 2020 to 2021, and later became a Customer Success Manager from 2021 to 2022. His diverse roles at Clio have contributed to his comprehensive understanding of customer needs and operational processes.
Work History Before Clio
Before joining Clio, Shane Sharma worked at Nui Agency as a Marketing Coordinator for 11 months in 2017 to 2018. He also held the position of Account Manager at Lightspeed Commerce from 2022 to 2023. Additionally, he gained experience as an eCommerce Assistant at OAK + FORT in 2016 and as a Freelance Writer at Quietly from 2015 to 2016. His early career included roles in customer service and training at Dick's Lumber and McDonald's Canada.
Education and Expertise
Shane Sharma earned a Bachelor’s Degree in Communication from Simon Fraser University, where he studied from 2012 to 2017. His education has equipped him with strong skills in content creation, including photography, graphic design, and writing. He specializes in developing and implementing marketing strategies that enhance account development and retention efforts.
Skills and Competencies
Shane Sharma possesses strong skills in conflict resolution, which contribute to effective stakeholder management. He demonstrates the ability to manage multiple overlapping projects, showcasing his organizational skills. His background in event planning complements his sales and marketing capabilities, enhancing his overall effectiveness in customer-facing roles.