Sibu Thomas
About Sibu Thomas
Sibu Thomas is a seasoned professional in customer support, currently serving as the Sr. Director of Customer Support at Clio since 2022. He has held various leadership roles in customer operations at companies such as BitSight, TripAdvisor, and Constant Contact over the past two decades.
Current Role at Clio
Sibu Thomas serves as the Sr. Director of Customer Support at Clio, a cloud-based legal technology company. He has held this position since 2022, contributing to the organization's customer support strategies and operations. His role involves overseeing customer interactions and ensuring a high level of service is maintained for clients in the legal sector.
Previous Experience at BitSight
Before joining Clio, Sibu Thomas worked at BitSight as the Sr. Director of Customer Support from 2019 to 2022. During his tenure in Boston, Massachusetts, he focused on enhancing customer satisfaction and support processes, leveraging his extensive experience in customer service management.
Career at Constant Contact
Sibu Thomas held multiple roles at Constant Contact from 2015 to 2019. He started as the Senior Manager of Customer Retention & Billing, then advanced to Director of Customer Retention & Billing, and later became the Sr. Director of Customer Operations. His work in Waltham, Massachusetts, involved improving customer retention strategies and operational efficiency.
Experience at TripAdvisor
Sibu Thomas has a significant history with TripAdvisor, where he worked in various capacities from 2008 to 2014. His roles included Manager of Content, Manager of Customer Support, and Senior Manager of Customer Support. His time in Newton, MA, allowed him to develop expertise in customer service and content management.
Educational Background
Sibu Thomas studied Sociology at UMass Boston, where he earned a Bachelor of Arts degree from 2002 to 2004. His education provided a foundation for his understanding of customer behavior and service dynamics, which he has applied throughout his career in customer support roles.