Sonam Dabholkar
About Sonam Dabholkar
Sonam Dabholkar is a Director of Customer Success Operations, currently working at Clio since 2024. She has extensive experience in customer success roles at various technology companies, including Gong.io and Autodesk, and holds dual degrees from the University of California, Berkeley.
Current Role at Clio
Sonam Dabholkar serves as the Director of Customer Success Operations at Clio, a cloud-based legal technology company. She has been in this role since 2024, contributing her expertise in customer success strategies within the San Francisco Bay Area. Her responsibilities include overseeing customer operations and ensuring client satisfaction, leveraging her extensive background in the field.
Previous Experience at Gong.io
Before joining Clio, Sonam held the position of Director of Customer Success Operations at Gong.io from 2019 to 2024. During her five years at Gong.io, she focused on enhancing customer engagement and operational efficiency, playing a key role in the company's growth and success in the customer success domain while based in San Francisco, California.
Professional Background in Customer Success
Sonam has a robust background in customer success operations, having worked at several notable companies. She was a Manager in Customer Success Operations at Autodesk from 2018 to 2019, where she led global programs for the Enterprise Customer Success organization. Additionally, she served as Manager of the Corporate Customer Success Team at Gainsight from 2015 to 2018, where she built and scaled the first Corporate & SMB Customer Success team.
Educational Qualifications
Sonam holds dual degrees from the University of California, Berkeley. She achieved a B.S. in Business Administration from the Haas School of Business and a B.A. in Media Studies. Her education has provided her with a solid foundation in business principles and media, which she applies in her professional roles.
Advisory Roles and Contributions
In addition to her current role at Clio, Sonam has been a member of the Product Advisory Board at Cast.app since 2021. In this capacity, she provides insights and guidance on product development and customer success strategies, drawing from her extensive experience in the industry.