Srividya Srinivasan
About Srividya Srinivasan
Srividya Srinivasan is a Customer Success Specialist with a background in customer service and support. She holds a Bachelor's Degree from Jain University and an MBA from the University of Sunderland, and has worked for notable companies including Google and Godrej Properties Limited.
Current Role at Clio
Srividya Srinivasan serves as a Customer Success Specialist at Clio, a cloud-based legal technology company. She has been in this role since 2022, contributing to the company's mission of providing innovative solutions for legal professionals. Her responsibilities include ensuring customer satisfaction and facilitating the effective use of Clio's products and services.
Previous Experience in Customer Success
Prior to her current position, Srividya worked at Google as a Service Support Specialist in Google Cloud Professional Services from 2021 to 2022. She also held the role of Senior Executive - Customer Centricity at Godrej Properties Limited for eight months in 2020. Additionally, she served as Executive - Customer Centricity at Godrej Properties from 2017 to 2020, where she focused on enhancing customer experiences.
Education and Expertise
Srividya holds a Master of Business Administration (M.B.A.) from the University of Sunderland, which she completed from 2014 to 2015. She also earned a Bachelor's Degree from Jain University, studying from 2011 to 2014. Her educational background provides her with a solid foundation in business principles and customer relations.
Early Career Background
Before her roles in customer success, Srividya gained experience as a Guest Relation Executive at TeamLease Services Limited from 2016 to 2017. This position allowed her to develop her skills in customer interaction and service delivery, which she later applied in her subsequent roles in customer-centric positions.