Tara Crothers
About Tara Crothers
Tara Crothers is the Manager of Customer Onboarding at Clio, where she has worked since 2020. With a background in customer success and support, she has a proven track record of improving customer satisfaction through strategic leadership.
Work at Clio
Tara Crothers has served as the Manager of Customer Onboarding at Clio, a cloud-based legal technology company, since 2020. In this role, she leads a team of support technicians who act as the primary contact for customers. Crothers focuses on enhancing customer satisfaction through strategic leadership and process optimization. Her efforts have contributed to the overall efficiency of the onboarding process, ensuring that new clients receive the necessary support to effectively utilize Clio's services.
Previous Experience in Customer Success
Before joining Clio, Tara Crothers worked at MetroQuest Software as the Manager of Customer Success and Support from 2017 to 2019. In this position, she was responsible for overseeing customer support operations and ensuring client satisfaction. Following her tenure at MetroQuest, she held the role of Event Success Manager at Eventbase for six months in 2019. These experiences have equipped her with skills in customer engagement and support management.
Background in Technology and Support
Tara Crothers began her career at Apple, where she worked as a Genius Administrator from 2013 to 2017. In this capacity, she managed customer interactions and support processes, gaining valuable experience in technical support and customer service. Her background in technology and support has been instrumental in her subsequent roles, allowing her to implement effective strategies for customer onboarding and satisfaction.
Education and Expertise
Tara Crothers holds a Bachelor of Science degree in Geographical Biogeoscience with a minor in Biology from The University of British Columbia, which she completed from 2009 to 2013. Additionally, she studied Project Management at the British Columbia Institute of Technology from 2016 to 2019. This educational background has provided her with a strong foundation in both scientific principles and project management methodologies, enhancing her capabilities in her professional roles.
Achievements in Customer Support
Throughout her career, Tara Crothers has implemented metrics-based team goals that have successfully reduced the average response time for customer inquiries to under an hour. This achievement reflects her commitment to improving customer satisfaction and operational efficiency. Her strategic leadership has played a significant role in enhancing the overall customer experience in her various positions.