Vivian L.
About Vivian L.
Vivian L. is a Customer Support Team Lead at Clio, with over five years of experience in the SaaS industry. She has held various leadership roles, fostering a positive team culture and focusing on the development of her team members.
Current Role at Clio
Vivian L. serves as the Customer Support Team Lead at Clio, a cloud-based legal technology company, since 2022. In this role, she is responsible for overseeing customer support operations, ensuring high-quality service delivery, and fostering a positive team culture. Vivian emphasizes a hands-on approach to leadership, focusing on the development and empowerment of her team members through ongoing support and coaching.
Previous Experience in Customer Support
Before joining Clio, Vivian held various roles in customer support and team leadership. She worked at WellnessLiving as a Senior Onboarding Specialist and later as Team Lead, Onboarding, where she contributed to the onboarding process for new clients. Additionally, she served as a Customer Support Representative and Onboarding Specialist at WellnessLiving, gaining valuable experience in customer engagement and support.
Experience in Data Analysis and Management
Vivian's career includes experience as a Data Analyst Intern at TD, where she worked for seven months in Toronto, ON. This role provided her with analytical skills that complement her customer support expertise. She also served as Office Manager at NCIX.com, where she managed office operations for a year, further enhancing her organizational and management capabilities.
Educational Background
Vivian studied at Seneca Polytechnic, where she earned a Diploma in Medical Office Management/Administration from 2013 to 2014. This educational background has equipped her with essential administrative skills that support her roles in customer support and team leadership.
Leadership and Team Development
Vivian has over five years of experience in the Software as a Service (SaaS) industry, where she has consistently demonstrated her leadership abilities. She has led high-performing teams by setting clear objectives and providing regular feedback. Her focus on fostering a positive and inclusive culture within her team contributes to achieving targets and enhancing overall team performance.