Mikaela M.
About Mikaela M.
Mikaela M. is a Strategic Customer Success Manager currently working at Clockwise in the San Francisco Bay Area. She has extensive experience in customer success and marketing, having held positions at notable companies including Dropbox, Marketo, and IntelePeer.
Current Role at Clockwise
Mikaela M. currently serves as a Strategic Customer Success Manager at Clockwise, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her experience in customer success allows her to effectively address client needs and foster long-term relationships.
Previous Experience at Dropbox
Mikaela M. worked at Dropbox in various capacities from 2018 to 2021. Initially, she served as a Customer Success Manager for one year, where she was responsible for managing client relationships and driving product engagement. She then advanced to the role of Senior Customer Success Manager, where she continued to develop strategies to enhance customer experience for two years in the San Francisco Bay Area.
Education and Certifications
Mikaela M. holds a Bachelor of Business Administration (BBA) with a focus on Entrepreneurship from Loyola Marymount University. She furthered her education by completing a UX Design Certificate at UC Berkeley Extension in 2019 and a UX/UI Bootcamp in 2020, enhancing her skills in user experience design.
Professional Background in Customer Success
Mikaela M. has extensive experience in customer success roles across several companies. She worked at Marketo, an Adobe company, as a Customer Success Manager for ten months in 2017-2018. Prior to that, she was a Customer Success Manager at Readz for two years from 2014 to 2016. Her diverse background in customer success has equipped her with the skills to effectively manage customer relationships and drive product success.
Marketing Experience
Mikaela M. has also held marketing positions early in her career. She worked as a Marketing Manager at IntelePeer for one year from 2016 to 2017 and briefly at the South Bay Entrepreneurial Center in 2013. Additionally, she contributed to branding efforts at Belkin International for five months in 2014. These roles provided her with a solid foundation in marketing strategies and customer engagement.