Tatiana Armstrong
About Tatiana Armstrong
Tatiana Armstrong is a Customer Success Director at Clockwise, where she has worked for over three years. She has extensive experience in customer success roles, including leadership positions at Asana and NinthDecimal, and is known for managing a diverse portfolio of clients.
Current Role at Clockwise
Tatiana Armstrong serves as the Customer Success Director at Clockwise, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. She has been with Clockwise for over three years, previously holding the position of Head of Customer Success from 2019 to 2023. Tatiana is recognized for her ability to maintain a large and diverse book of business and for her strong representation of the voice of the customer in various projects.
Professional Background
Tatiana Armstrong has a diverse professional background in customer success and account management. She began her career as a Physical Therapy Aide at Catholic Healthcare West from 2008 to 2012. She then transitioned to account management roles at NinthDecimal and Yelp.com before joining Asana as a Customer Success Manager in 2014. Tatiana later took on roles at Asana as a Strategic Customer Success Manager for EMEA, where she spearheaded Asana's international program in Dublin, Ireland. Her experience spans various aspects of customer success and account management.
Education and Expertise
Tatiana Armstrong studied at the University of California, Davis, where she earned a Bachelor of Science degree in Exercise Biology from 2006 to 2008. She also attended the College of San Mateo from 2004 to 2006. Her educational background complements her extensive experience in customer success, where she has built and scaled programs from their inception, demonstrating her expertise in the field.
Achievements in Customer Success
Throughout her career, Tatiana Armstrong has been instrumental in building and scaling customer success programs. At Asana, she was the third Customer Success hire and played a key role in developing the customer success strategy. Her work has included representing the voice of the customer in projects outside the Customer Success department, showcasing her commitment to client needs and satisfaction.
Involvement in Company Culture
Tatiana Armstrong actively participates in the culture at Clockwise, including being a member of the Clockwise band, Clock 'N' Roll. She expresses a strong sense of boundless opportunity within the company, contributing to a positive work environment and fostering team collaboration.