Pavan Kumar Rapolu Pandari
About Pavan Kumar Rapolu Pandari
Pavan Kumar Rapolu Pandari is a Service Assurance Manager with extensive experience in business operations and customer support. He has held various positions at NetEnrich, Inc. and currently works at Cloud4C Services, focusing on customer satisfaction and conflict resolution.
Current Role at Cloud4C Services
Pavan Kumar Rapolu Pandari serves as the Service Assurance Manager at Cloud4C Services. He has held this position since 2022, contributing to the company's commitment to delivering high-quality service and support. His role involves ensuring customer satisfaction and addressing service-related issues effectively. He operates from Hyderabad, Telangana, India.
Professional Experience at NetEnrich, Inc.
Pavan has a significant tenure at NetEnrich, Inc., where he has worked in various capacities since 2014. He began as a Help Desk Administrator for seven months before advancing to Team Lead from 2015 to 2017. In this role, he managed team operations and improved service delivery. Since 2017, he has been serving as the Business Operations Lead, focusing on enhancing operational efficiency and customer engagement.
Previous Employment at Wipro Technologies
Before joining NetEnrich, Pavan worked at Wipro Technologies as an Associate Analyst for six months in 2008. His experience at Wipro provided him with foundational skills in service management and customer support, which he has built upon in his subsequent roles.
Educational Background
Pavan's educational journey includes a Bachelor's degree in Computer Science/Information Technology from Jawaharlal Nehru Technological University, completed from 2001 to 2005. He furthered his studies with a Master's degree in Computer Networking from Glyndwr University, which he attained between 2009 and 2011. Earlier, he completed his Intermediate studies at Sri Chaitanya Junior Kalasala, focusing on Mathematics, Physics, and Chemistry.
Skills and Interests
Pavan has a strong focus on customer satisfaction and actively seeks to resolve conflicts. He enjoys engaging with challenging customers to rebuild trust. His passion for learning drives him to seek opportunities that expand his professional experience, contributing to his effectiveness in service assurance and operations management.