Denis Bykov
About Denis Bykov
Denis Bykov is a Technical Support Engineer with extensive experience in technical support roles, including positions at Plesk and CloudLinux. He specializes in web server protection mechanisms and has a strong preference for Debian operating systems.
Work at CloudLinux
Denis Bykov has been employed at CloudLinux as a Technical Support Engineer since 2020. In this role, he provides support and solutions related to web server protection mechanisms. His responsibilities include troubleshooting and resolving technical issues for clients, ensuring optimal performance of CloudLinux products.
Previous Experience at Plesk
Denis Bykov worked at Plesk in various capacities from 2016 to 2020. He began as a Technical Support Engineer, where he served for three years. He then advanced to Senior Technical Support Engineer for one year, followed by a position as Chief Support Engineer for another year. His experience at Plesk involved enhancing customer support and contributing to the development of knowledge bases through the creation of user-friendly articles.
Education and Expertise
Denis Bykov is currently studying at Siberian State University of Telecommunications and Information Sciences, with his studies remaining unfinished since 2006. He possesses expertise in web server protection mechanisms, specifically ModSecurity and OSSEC. Additionally, he holds an RH certification, indicating his proficiency in Red Hat technologies, and has a strong preference for Debian operating systems.
Background in Technical Support
Denis Bykov has a diverse background in technical support roles prior to his tenure at CloudLinux. He worked as a System Support Engineer at Группа компаний «Холидей» from 2014 to 2016 and served as a Maintenance Technician at Эльдорадо from 2010 to 2012. He also held the position of Store Manager at GameZone from 2012 to 2014, which provided him with a broad understanding of customer service and technical operations.