Eric Ellis
About Eric Ellis
Eric Ellis serves as the Technical Account Manager of Global Hosting at CloudLinux, where he has worked since 2021. He has extensive experience in troubleshooting, business intelligence solutions, and managing global hosting accounts, previously holding the position of Vice President of Customer Experience at cPanel for 12 years.
Work at CloudLinux
Eric Ellis has been employed at CloudLinux since 2021, serving as the Technical Account Manager of Global Hosting. In this role, he is responsible for managing global hosting accounts and ensuring that customer needs are met efficiently. His expertise in troubleshooting and business intelligence solutions supports his ability to address client challenges effectively.
Previous Experience at cPanel
Prior to his current position, Eric Ellis worked at cPanel for 12 years, from 2007 to 2019, as the Vice President of Customer Experience. During his tenure, he focused on enhancing customer satisfaction and managing relationships within the Houston, Texas area. His leadership role contributed to the development of customer-centric strategies.
Background in Support Roles
Before joining cPanel, Eric Ellis gained experience as a Support Representative at Marshal8e6 from 2005 to 2007. This role provided him with foundational skills in customer support and problem-solving, which he has carried into his subsequent positions in the tech industry.
Education and Early Life
Eric Ellis completed his secondary education at North Shore Senior High School. His educational background laid the groundwork for his career in technology and customer service, leading to his various roles in the industry.
Expertise in Business Intelligence Solutions
Eric Ellis possesses expertise in troubleshooting and business intelligence solutions. This skill set enables him to analyze data and implement effective strategies to enhance customer experiences and operational efficiency in his current and past roles.