Roman Mcdougal
About Roman Mcdougal
Roman Mcdougal is a Senior Support Engineer at CloudLinux with over 15 years of experience in Information Technology. He has previously held positions at cPanel and KnownHost, advocating for technology that serves people.
Work at CloudLinux
Roman Mcdougal has been employed at CloudLinux as a Senior Support Engineer since 2021. In this role, he provides technical support and solutions to clients, leveraging his extensive experience in information technology. His responsibilities include troubleshooting complex issues and ensuring customer satisfaction through effective communication and problem-solving.
Previous Experience at cPanel
Before joining CloudLinux, Roman Mcdougal worked at cPanel as a Technical Analyst II from 2018 to 2021. During his three years at cPanel, he focused on providing technical assistance and support for various software products, enhancing his skills in customer service and technical troubleshooting.
Background in Linux Technical Support
Roman Mcdougal served as a Linux Technical Support Specialist at KnownHost from 2016 to 2018. His role involved assisting clients with Linux-related issues, which further developed his expertise in system administration and technical support within the Linux environment.
Education and Expertise
Roman Mcdougal holds a Bachelor of Engineering in Information Technology from Universidad Tecnológica de Santiago, where he studied from 2007 to 2011. Additionally, he completed the Cisco Networking Academy program, earning a CCNA certification from 2014 to 2016, which provided him with foundational knowledge in networking and system management.
Project Management Experience
Roman Mcdougal worked as a Project Manager at Academia Código Libre Dominicano - Fundación Código Libre from 2006 to 2015. In this position, he managed various projects aimed at promoting technology education and access, contributing to his understanding of project management and community engagement.